If you want to have a stock of the latest styles, innovative and energy efficient lights, then Rex Lights is the best source for you. Whether you need outdoor or indoor lighting, we have all in our stock. At Rex Lights, we always want that our customers should do shopping with full confidence. No customer wants to have defective goods, and thus, we have created our return policies.
We understand your dissatisfaction when any item is found to be damaged. The products of our storehouse are packaged in the best way to avoid the damages. But, unfortunately, some packages are transported after crossing a long distance. For such situation, our company wants to apologize; however, we assure that we give the best effort to look after your packages.
We have created a 30-days return policy in order to give the consumers the flexibility while purchasing an item. Kindly, note that return policy may vary according to the supplier return policy. We will try to process your returned product instantly. Rex Lights will attempt to get the right replacements for your product. We may refund you only when we see that nothing suits your requirements. Please note change of mind returns will attract a 20% restocking fee.
Our policy if your products stopped working
Most of the suppliers, who are affiliated with us are Australian companies and have offices in Australia. On the basis of the suppliers, we have the power to control claims of warranty in order to update the procedure and guarantee you a faster resolution. We are dedicated to working diligently to make certain that your claims are settled as fast as possible.
Some more conditions for returning a product
- Items should be returned to Rex Lights in completely original condition.
- The related materials, which have been bought as a part of any item should be returned in a perfect or re-sellable condition.
- The packages apart from the original ones that are supplied with your product are not acceptable.
- All the returned products should be sent through a registered shipping service (for example, Fastway Couriers, Australia Post).
- The consumer is accountable for any postage cost related to the returning of the products.
- Refund systems can be original payout process. However, our staff may give you some options at the time of processing your return.
- Return systems also depend on the venue and the size of a package.
- Our mode of return includes Australia Post or Parcel Point.
So, remember these policies if you want to return back any lighting products of Rex Lights.